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2023 Award Recipients

January 2023

Rhonda Volk, Registered Nurse

Outstanding Direct Patient Care Service Excellence Award

Rhonda Volk, Registered Nurse
Employed Since 04/09/2012
“One Team, One Mission”

“This goes out in appreciation of all the extra shifts Rhonda picks up to help the team. She is really growing in her Charge Nurse roll and ER experience. She has saved the day (night) more times than I can count, and I am so grateful. She gets us through the rough patches at the start of the shift and is always ready to help as needed. This is long overdue and her picking up shifts is always appreciated, so many times I have wondered how we would have managed without her willingness to give a lending hand to the team.”

Jennifer Stout, Rehab Services Scheduler

Outstanding Non-Direct Patient Care Service Excellence Award

Jennifer Stout, Rehab Services Scheduler
Employed since 01/20/2022
“One team, one mission”
Nominated by: Jayme Gawlik
and Edwin Meelhuysen

“Jennifer is always willing to help the Rehab Department out. When we have had staff call out for illness, emergency, or vacation, she has come to our aid. "One team, one mission" is what she has demonstrated by her actions, words, and deeds. She has gone above and beyond to help with the team. She helped with easing the workload for all the clerical staff and has helped get patients on the schedule for therapy in a timely manner. She is a sweetheart not only to all the staff here at the Rehab Department but to the patients as well. Her concern for her co-workers has been amazing. She is one of a kind and I am so glad that she has joined our team.”

Jayme Gawlik, Rehabilitation Services Scheduler

“On more occasions that I can count, Jennifer has volunteered to come in on her day off to help cover an illness, family emergency, vacation or other unforeseen event where extra help was needed. Our team counts on each other, and everyone knows that they have each other's back. She has helped get the work done, decreased patient wait times and scheduling. Jennifer is an outstanding teammate. Super proud to be her leader.”

Edwin Meelhuysen, Rehabilitation Services Director

February 2023

Tom Anderson, MD

Outstanding Direct Patient Care Service Excellence Award

Tom Anderson, MD
“Care like crazy”
Nominated by: Christy Filer

“I wish I could select at least two of these core values because Dr. Anderson and his staff definitely went out of their way to make my mother and myself as comfortable as possible. My mom was in the ED on Jan 22. Dr. Anderson was constantly concerned about my mom's wishes and the family comfort. He allowed me to sit with her and hold her hand to calm her. He further permitted my aunt and grandmother to come in the room to speak to mom, expressing their love and concern. She was very ill and ultimately ended up passing away at VM in Seattle on the 25th. I can only speak to how it made myself and my family feel and the impact it had on us. I would hope that anyone that hears about it, or witnessed any part of the day would be impressed. I felt very humbled to be treated with such dignity and respect. The biggest impact this day had on me was that I had a golden opportunity to learn how to be a better caring, compassionate and considerate healthcare worker. I don't recall all the other individuals involved, but I do know that they were all amazing. Dr. Anderson, as the head of this team, gets my utmost respect and admiration for leading his team, setting a superior example, and providing excellent medical care to my mother.”

Christy Filer, Medical Assistant

Genevieve Greiter

Outstanding Non-Direct Patient Care Service Excellence Award

Genevieve Greiter
Employed since 09/29/2021
“One team, one mission”
Nominated by: Edwin Meelhuysen

“On more occasions that I can count, Genevieve has volunteered to come in on her day off the help cover an illness, family emergency, vacation or other unforeseen event where extra help was needed. One time she was already in town and came over in about 10 min. When vacations need to be covered, she is always willing to work extra. It has a huge impact on our team. When there are unforeseen absences, it creates more work and our team just steps up constantly. So glad Genevieve is part of our team.”

Edwin Meelhuysen, Rehabilitation Services Director

March 2023

Maddie Fincannon, Clinic Medical Assistant

Outstanding Direct Patient Care Service Excellence Award

Maddie Fincannon, Clinic Medical Assistant
Employed Since 12/12/2013
Core Value: “Know the way, show the way, ease the way.”
Nominated by: Char Hancock

“Maddie has worked relentlessly with Eli and Michelle Eastman to solve the problem we had with the referral process, specifically within the surgery department. Maddie has trained all the medical assistants in the Morton Clinic who will be using this new process and has created a standard workflow to put in the clinic’s file as well. This process will help with patient satisfaction as communication and processes regarding surgeries will be streamlined and more efficient.”

Doris Twitty, Environmental Services Technician

Outstanding Non-Direct Patient Care Service Excellence Award

Doris Twitty, Environmental Services Technician
Employed since 4/3/2018
Core Values: “Go out of your way to brighten someone’s day.”
Nominated by: Diane Markham

“In recent conversations with two former Extended-Care Rehab patients, both pointed to Doris as a staff member who was super supportive during their long, difficult recoveries. Both mentioned her by name and said how encouraging she was to them when she was cleaning their rooms. Doris is an amazing example of what it is to go out your way to brighten someone’s day as well as striving to motivate others. She has amazing impact on our patients’ morale and feeling of accomplishment and she always strives to be a bright spot in their days."

Will Sullivan, Facility Engineering Manager

Outstanding Leadership Award

Will Sullivan, Facility Engineering Manager
Employed since 3/24/2022
Core Value: “One team, one mission”
Nominated by: Matthew Lindstrom

“Will has been consistent in his approach to strengthen his own team and build relationships among his peers and other departments. He approaches everything with a positive attitude. In addition to everything he is already working on, Will consistently checks in with me, and asks if there is anything he can do to help on my end. Our state fire marshal has commented and complimented about the direction our team has moved. Not only is Will constantly demonstrating “one team, one mission” here at Arbor Health, but he has developed those relationships into a bigger scope as we work with regulatory bodies and municipal partners to provide the best environment possible to our patients, staff, and visitors. He is diligent in developing good relationships across the board. He is supportive of his team and is quick to jump in and help where needed. This is true whether he is painting a wall or helping organize documents for surveys.”

April 2023

Justus Stajduhar, Medical Assistant-Hospital Apprentice

Outstanding Direct Patient Care Service Excellence Award

Justus Stajduhar, Medical Assistant-Hospital Apprentice
Employed Since 08/05/2022
Core Values: “One team, one mission,” “Care like crazy,” and “Go out of your way to brighten someone’s day.”
Nominated by Eli Potts
“I’ve really enjoyed any opportunity to work with Justus since she began working here. She is always positive, no matter how chaotic her shift turns out to be. She supports the staff willingly and enthusiastically.
Her interactions with patients and visitors are warm-hearted and authentic. Her humor and positivity provide a welcoming and nurturing presence at the nurse’s station.
Today I overheard a nurse saying, “Justus, you’re always working so hard.” Sentiments like this are not uncommon. I’ve heard numerous praises of her personality and quality of work from all sorts of folks. I’m hoping for a bit of recognition for a well-deserving employee and teammate.”

Tina Battrick, Patient Account Representative

Outstanding Non-Direct Patient Care Service Excellence Award

Tina Battrick, Patient Account Representative
Employed since 10/11/2010
Core Value: “Know the way, show the way, ease the way.”
Nominated by: Cindy Chapman
“Tina is always helpful; she is flexible with how I prefer paper documents and I very much appreciate it. She can change things up to get those paper documents to me in a timely fashion, and Tina does this kindness for me any time I cover for Sabrina.”

Note: We have moved to a quarterly award schedule

Fourth Quarter, 2023

Ed Tompkins, Emergency Room Technician

Outstanding Direct Patient Care Service Excellence Award

Ed Tompkins, Emergency Room Technician
Employed since 04/09/2002
Nominated by Jessica Scogin

Core Value: Go Out of Your Way to Brighten Someone's Day

Ed made coffee for the emergency workers, and they were so appreciative! I went to the Morton Fire station meeting, and they mentioned how awesome it was that they were working late one night, and he had coffee all lined up for them to help them back on their way. It shows what a great place we are for the community!

Karma Gacke, Patient Representative

Outstanding Non-Direct Patient Care Service Excellence Award

Karma Gacke, Patient Representative
Employed since 12/10/2002
Nominated by Sheli Harbaugh

Core Value: One Team, One Mission

I was filling in for our medical records clerk and I was having trouble getting into the computer program for radiology. Karma was very helpful in trying to help me get into the computer program. I ended up having to call IT. While IT and I worked through the issues, Karma offered to make the disks and push the images that need pushed out. Karma showed One team, one mission.

Karma's help was a big benefit to me and our patients. The patients/providers were able to get the images they requested in a timely manner. She is always willing to help assist us.

Roxanne Morris, Environmental Services Supervisor

Outstanding Leadership Award

Roxanne Morris, Environmental Services Supervisor
Employed Since 08/08/2012
Nominated by Will Sullivan
Core Values: Own it, Embrace it
and Know the Way, Show the Way, Ease the Way
“I cannot choose just one Core Value that describes Roxann. I have seen her grow exponentially since taking on the task of Environmental Services Manager. Roxann is not afraid to jump in and help when and where she is needed. With staffing shortages, Roxann often pulls extra/double shifts to ensure that laundry/workload does not pile up, creating extra work for her team. She is constantly walking the floor and seeing where she can help her team out. Roxann not only Manages EVS in the Main hospital but also four clinics and all the rental properties the hospital owns.
"Roxann has improved quality scores with room audits for cleaning processes to ensure patients and staff have a great environment to work/recover in. Roxann has recently been certified to become an instructor for both Certified Health Care Environmental Services Technician (CHEST) and Certified Surgical Cleaning Technicians (CSCT). Roxann’s drive to continuously better herself and her team is something everyone should strive to accomplish. Arbor Health would not be as successful as we are without Roxann as a Leader in this Organization."