Skip to main content

Jobs

Back to jobs

IT Manager (Full Time)

Category:

Information Technology & Informatics

Schedule:

Full-time

Description:

The role of the IT Manager is to provide support to the user base and act as a single point of contact within the Information Technology Department for all issues related to operation, installation, support, expansion and documentation of the District’s internal and external network(s).

This position will be responsible for assisting the Technology Support Specialists in testing, installation, operation, support, training of the core systems, and serves as desktop and user support. The Network Administrator provides support for all District Computer and Technology Systems. The Network Administrator provides support for all Hospital Computer and Technology Systems. Periodic paid on-call rotation will be required. When fulfilling the on-call rotation requirements, answering telephone calls immediately or responding to voice mail messages within 15 minutes of the message being received is required. If on-call, employee must be able to respond to the work site within 60 minutes.

Minimum requirements:

  • High School Diploma or GED required, Industry Training preferred
  • Bachelor's Degree in Information Technology Systems or related field preferred (Experience may be substituted for education requirements)
  • Advanced technical certification or obtain within 6 months of hire
  • Fortinet FCP preferred
  • Cisco CCNA preferred
  • Minimum 6 years experience in support of a Microsoft Active Directory network, including Hyper-V, DNS, DHCP and Cisco and/or Fortinet hardware systems configuration, installation and maintenance within a rack
  • Supervisory experience preferred

Primary job responsibilities:

  • Provides effective leadership and supervisory support to staff.
  • Selects qualified and competent employees.
  • Ensures that all employees are provided with appropriate orientation and in-services.
  • Projects and coordinates sufficient staffing to meet departmental demands.
  • Assures that qualifications and competencies of all employees are current.
  • Conducts performance evaluations in a timely manner.
  • Communicates Arbor Health’s vision, mission and strategic plan.
  • Facilitates development of a team whose vision and priorities are aligned with organizational goals.
  • Establishes performance expectations and provides coaching to achieve positive results.
  • Empowers staff to make decisions by providing information and tools.
  • Motivates staff and creates an environment where employees thrive.
  • Fosters teamwork, effective communication and collaboration among all departments.
  • Anticipates department needs relative to finances, space and resources and participate in annual budget process.
  • Manages personnel resources and adjusts to changing work-load, staff absence, and other needs within the parameters of staffing targets.
  • Responsible to provide the tools, equipment, and resources for employees to work safely and efficiently.
  • Monitors and ensure compliance with the department budget.
  • Formulates, reviews and revises policies and procedures.
  • Develops, implements, and monitors department quality and process improvement initiatives.
  • Maintains compliance with regulatory and accreditation bodies.
  • Other duties as required in support of the department and the District.
  • Plan, design, and evaluate various components of the network.
  • Configure and support company LAN/WAN network systems, applications, and security.
  • Manage Hyper-V environment, WAN circuits, and Datacenters.
  • Perform regular systems and security monitoring, provisioning, patching, troubleshooting, and issue resolution.
  • Maintain network security and recommend changes as needed.
  • Remediate vulnerabilities in a timely manner.
  • Monitor proactive solutions that preempt network failures.
  • Completes all assigned tasks within the time and budget allocation; promptly informs IT Director of any significant events that would result in schedule delays.
  • Keep documentation up to date.
  • Manage Cisco switches, routers, and Fortinet VPN’s, firewalls, configuration, and security.
  • Troubleshoot and resolve Help Desk requests for network and other related support.
  • Support the helpdesk on other tickets when needed.
  • Maintain up to date Network Diagrams.
  • Conduct annual Disaster Recovery Tests on the network in coordination with other IT areas.
  • Document all network and security changes in Change Management Requests.
  • Address issues proactively and respond with minimal direction.
  • Assist with special projects.
  • Find, implement, and document continuous improvements.
  • Follow all company safety policies and procedures.
  • Respond to change productively and handle other duties as required.
  • Establishes and monitors controls to evaluate system performance, throughput, and security.
  • Work with external customers when needed on remote connections.
  • Ensures 24/7 accessibility and reliability.
  • After hours work as needed.

Standard for portrayal of mission and values:

  • Employee demonstrates and fosters the Lewis County Hospital District No. 1 core values of - One team, on Mission. Go out of your way, to brighten someone's day. Own it, embrace it. Care like crazy. Motivate, elevate, appreciate. Know the way, show the way, ease the way. Find joy along the way.
  • Employee demonstrates and fosters the mission of Lewis County Hospital District No. 1 to foster trust and nurture a healthy community.
  • Is cooperative and supportive to others within the department and hospital providing care and services.
  • Treats individuals including patients, co-workers, supervisors, management, patient families, physicians, volunteers, visitors and others with respect, dignity and fairness.
  • Behaves professionally and ethically in all interactions with patients, co-workers, supervisors, management, patients' families, physicians volunteers, and others.
  • Is consistently courteous to patients, co-workers, supervisors, management, patient’s families, physicians, volunteers and others; greets individuals and provides assistance and direction in an attentive and helpful manner.
  • Willingly strives at continuous quality improvement to achieve quality work the first time every time.
  • Is willing to learn new procedures and develop new skills for the purpose of improving quality of care and services.
  • Willingly participates as a member of work team(s) supporting the goals and objectives of the department and the district.
  • When answering the telephone, is courteous to caller, clearly identifies department, name and takes a message or directs calls as necessary in a helpful manner.

Benefits Include:

Medical, Dental and Vision, 403(b) with a maximum match of 6% (match depends on years of experience in the healthcare field), Employer paid life insurance at 1x your annual rate of salary, Employer paid long and Short-term disability, EAP, PTO (.0885/hr up to 40 hours/week) & Sick Leave accrual (.0154/hr up to 40 hours/week), 7 paid holidays

Apply for job

Salary Range:

Hourly Rate Min - $36.36 Mid- $43.63 Max - $ 50.90 Starting pay will DOE

Closing:

Open until filled